START FROM THE PAIN
You don't need to know...
Recognize the business problem.
01 · SALESLeads answer too slowlyresponse · qualification · routing02 · TIMEBooking takes too much back-and-forthappointments · reminders · reschedule03 · SUPPORTThe same questions repeat all dayFAQ · inbox · escalation04 · ADMINDocuments and inbox eat timeextract · classify · route05 · SALESQuotes and proposals are slowdiscovery · drafting · versions06 · RETENTIONFollow-up is inconsistentreminders · renewals · rebooking07 · MANAGEMENTReporting is manualKPIs · summaries · explanations08 · OPERATIONSRepetitive admin keeps growingtrigger · task · approval09 · KNOWLEDGEKnowledge is trapped in files or peopleSOP · search · grounded answers10 · CONTENTContent takes too long to producebrief · draft · repurpose
NO TOOL LISTS FIRST
The tool comes after the job.
A recommendation is useful only...